Security and Privacy

Electronic Security
Physical Security
Current & Past Borrower's Information
Refund Policy
Loan Agreement

As a valued client, upholding your security and privacy is of the utmost importance to us. Consequently, Serve U Cash has employed various security measures in order to maintain the integrity of your personal information.

Electronic Security

To ensure your personal information stays confidential and does not fall into the wrong hands, Serve U Cash has implemented various electronic security measures. Serve U Cash utilizes Secure Socket Layer (SSL) 128 bit technology which secures that all private information provided by the borrower in the application, when submitted, is secure and will not be accessible by anyone other than Serve U Cash. Furthermore, once the borrower is approved for their cash advance, Serve U Cash provides them with a unique username and password. Since only the borrower will have the username and password, only they will be able to view their personal information, thus, keeping their information secure and confidential.

Physical Security

In conjunction with electronic security measures, Serve U Cash also employs physical security measures to further ensure the integrity and confidentiality of the borrower’s information. In some cases, Serve U Cash will maintain hardcopies of the borrower’s information for reference purposes, which will be used to better fulfill the borrower’s needs. However, these hardcopies will be kept under the strictest of conditions, often under lock and key. Moreover, when the information is no longer needed, it can be destroyed at the request of the borrower to further ensure their security. In addition to this measure, Serve U Cash also restricts access to a borrower’s personal information to only the customer service agents that Serve U Cash deems necessary.

Current and Past borrower’s information

As part of Serve U Cash's Privacy and Security policy, personal information pertaining to past and current borrower’s will never be released to any third party. At the request of the borrower, their information can be destroyed upon maturation of their loan as per the loan agreement. However, when mandated to do by law enforcement, Serve U Cash will be obliged to cooperate.

Refund Policy

If there has been a transaction that was unauthorized, the degree of liability could be established based on the speed in which you bring to our attention a payment or withdrawal revealed in your bank account as erroneous. Neglecting to inform us immediately of an error may surrender our liability for, or capacity to, rectify the erroneous transaction.
If you think that an error has occurred or that an unauthorized transaction has occurred, inform use via telephone, through our websites contact us page or through email immediately. We will contact you within 10-12 business days from the point at which you contact us with the outcome of our investigation. If the error was our fault, it will be rectified speedily with you bearing no financial expense, presuming that we were notified of the error immediately.
For any non-sufficient fund charges or additional fees that your bank may have charged you due to an erroneous transaction, which includes a transaction sent erroneously by us, you will be compensated through reimbursement after an inquiry into the matter has been completed.
If an error causes funds you owe in accordance with your loan contract not being paid back, then we reserve the ability to rectify any erroneously executed transactions. This is irrespective of the cause and result of the unauthorized charge, and to enforce the loan contract that you signed.

Loan Agreement

Please note that you will be able to view and/or print the Loan Agreement during the application process. As well, a copy of the Loan Agreement will be emailed to you following the submission of your loan application.