Toll Free Phone: 
Frequently Asked Questions
What is a payday loan?
A payday loan is not meant to be a long-term financial solution- rather, payday loans are designed to be a short-term, unsecured advance of cash which is typically used to cover unexpected and immediate expenses. Predictably, payday loans are due on the borrowers' next payday, which ranges in one week to one month terms.
Why would I want to obtain a payday loan?
Payday loans are very useful when an individual needs immediate cash and are not able to acquire it elsewhere. Moreover, Serve U Cash deposits the cash directly into a borrower’s bank account, so the money is accessible within hours. Moreover, a payday loan is able to suffice the borrower’s cash flow needs, while at the same time enabling them to avoid costly NSF and interest charges.
What if I have filed for bankruptcy?
Yes, you are still able to receive a payday loan from Serve U Cash because we do not consult with credit bureaus, so bankruptcy or bad credit will not result in a denial from Serve U Cash.
How do I qualify?
Qualifying for a payday loan from Serve U Cash is easy, as there are only minimal requirements! The requirements are as follows:
- You must be at least 18 years old and a citizen of Canada.
- You must have a full time job.
- You need to have a chequing account with direct deposit.
- You are required to make at least $1000 a month.
How do you verify my employment?
In order to receive a payday loan from Serve U Cash, you are required to have a job or a regular source of income. We are able to verify your employment through various methods. If you prefer not to fax us any documents, you are able to use our screenshot utility which allows you to take a screenshot of your online banking to show us your salary deposits from your employer. Alternatively, you may fax us your online banking statement. Our fax number will be provided at the end of the application as well. Please do not hesitate to contact us if you have any questions.
When approved for a payday loan, how do I get the money?
Once you are approved, Serve U Cash will electronically deposit the approved loan amount into your Canadian bank account within a few hours.
When approved, how long until I will be able to access the money?
Once a borrower is approved, they can typically access the money within a few hours.
Typical Deposit Times:
| LOAN APPROVED | RBC | BMO | SCOTIA | TD | CIBC | OTHER |
| Monday through Friday before 1PM | by 4PM same day | by 6PM same day | by 6PM same day | by 6PM same day | by 6PM same day | by 6PM same day or up to 2 working days |
| Monday through Thursday after 1PM | by 8AM next day | by 8AM next day | by 11AM next day | by 8AM next day | by 8AM next day | by 8AM next day or up to 2 working days |
| Friday after 1PM | by 8AM Saturday | by 8AM Monday | by 11AM Monday | by 8AM Monday | by 8AM Monday | by 8AM Monday or up to 2 working days |
How do I know that my personal information is secure?
Serve U Cash is committed to protecting the privacy of your information. Please see our Security & Privacy page for more details.
What are the payment options?
You will be required to pay off your loan in full (principal and fees) on your next pay day.
How do I pay the loan back?
There are no bothersome cheques to deal with when attempting to repay a Serve U Cash loan. Instead, when the loan due date indicated in the loan agreement arrives, for the borrowers convenience, Serve U Cash will withdraw THE FULL AMOUNT owing (principal amount + fees).
What is a loan renewal or roll-over?
A loan renewal or roll-over takes place when the borrower concludes that they want to pay the fees, while still maintaining the principle loan amount. When the fee’s for the loan are paid, the loan is renewed with the same terms as conditions as the first loan and the borrower will be assigned a new loan due date. THERE ARE NO RENEWAL OR ROLL-OVER’S AVAILABLE AT THIS TIME.
How many times can I renew my loan?
ONTARIO RESIDENTS CAN ONLY BORROW ONE LOAN AT A TIME UNTIL THEIR NEXT PAY PERIOD. ALL OTHER PROVINCES CAN BORROW MULTIPLE TIMES UNTIL THEY REACH THEIR CREDIT LIMIT.
What is the highest amount that I can be approved for?
At this time, Serve U Cash will approve a maximum loan of $1,500.
How do I update my personal information?
If your personal information changes in the course of the loan, such as you change jobs or move addresses, you are required to inform us of the change. In order to do so, the borrower can log in to the members section on the homepage.
I forgot when my loan is due, how can I find out when it is due?
If you have forgotten when your loan is due, you can either call Serve U Cash toll free at 1-866-610-5551, or you can log in to the members section and view when it is due.
How do I contact Serve U Cash regarding a new loan application, or about my existing loan?
As a commitment to unparalleled customer service, Serve U Cash is continually striving to serve you better. If you have in comments, questions or concerns, please do not hesitate to contact us. You can either complete and submit this form and a customer service representative will get back to you within 24-48 hours, or if it is urgent, you can call us at toll-free 1-866-610-5551. You may also use the contact form on our web site.
