Frequently Asked Questions

What is a payday loan?

A payday loan (also known as a paycheck advance) is a small, short-term loan that is designed to cover a borrower's financial needs until his or her next payday.

Should payday loans be used for long-term financial needs?

A payday loan is not meant to be a long-term financial solution. Rather, a payday loan is designed to be a short-term, unsecured advance of cash, which is typically used to cover unexpected and immediate expenses. Predictably, payday loans are due on the borrowers' next payday, which can range from one week to one month from the time of borrowing.

Why would I want to apply for a payday loan?

Payday loans are useful when an individual needs immediate funds and is not able to acquire it elsewhere. When you apply with Serve U Cash, and are approved for a payday loan, the loan will be deposited directly into your bank account the same day you applied. In some cases, the cost of a payday loan may be cheaper than incurring NSF fees or late fees.

What if I have filed for bankruptcy?

If you have filed for bankruptcy, you are still eligible to receive a payday loan from our lending partners.  However, approval is still subject to the lender’s qualification criteria.

How do I qualify?

Applying  for a payday loan with Serve U Cash is easy! The primary requirements are:

How do you verify my employment?

In order to apply for a payday loan through Serve U Cash, you are required to have a job with a steady source of income. We are able to verify your employment through various methods. If you prefer not to fax us any documents, you are able to use our screenshot utility which allows you to take a screenshot of your online bank statements, which will show us your salary deposits from your employer. Alternatively, you may fax us your online bank statement. Our fax number will be provided at the end of the application. Please do not hesitate to contact us if you have any questions.  The phone number for our customer service team is 1-855-230-1458.

If I am approved for a payday loan, how do I get the money?

If you are approved for a payday loan with Serve U Cash, your lender will electronically deposit the approved loan amount into your Canadian bank account within a few hours.

If approved, how long until I will be able to access the money?

If you are approved, you will typically be able to access the money the same day you applied.
Typical Deposit Times: 

If your application is submitted by 1 PM ET Monday through Friday, your funds may be deposited the same day.If you apply on Saturday or Sunday, you may receive your funds as early as Monday. If Monday is a holiday, you’ll receive your funds as early as Wednesday. If you apply on a holiday, you may receive your funds as early as the business day after the holiday. The exact time of funding depends in part on when your bank posts direct deposits to your bank account. If you expect loan funds on a certain day, but do not see them in your bank account, please call our Customer Service team toll-free at 1-855-230-1458.

How do I know that my personal information is secure?

Serve U Cash is committed to protecting the privacy of its customers’. Please see our Security & Privacy page for more details.

What are my payment options?

You will be required to pay off your loan in full (which includes the principal and fees) on your next pay day.

How do I pay back my loan?

There are no bothersome cheques to deal with when repaying a payday loan. On the loan due date indicated in the loan agreement, your lender will withdraw from your bank account THE FULL AMOUNT owing (principal amount + fees).

How many loans can I take out in one pay period?

ONTARIO RESIDENTS CAN TAKE OUT ONLY ONE LOAN DURING EACH PAY PERIOD. ALBERTA AND BRITISH COLUMBIA RESIDENTS CAN TAKE OUT MULTIPLE LOANS IN A PAY PERIOD UP TO HIS OR HER CREDIT LIMIT.

What is the highest amount that I can be approved for?

At this time, the maximum loan amount Serve U Cash’s lending partners may approve is $1,500.  Approval and your ability to receive $1,500 depend on the lender’s qualification criteria.

How do I update my personal information?

If your personal information changes in the course of the loan, such as you change jobs or move addresses, you are required to inform your lender of the change. In order to do so, simply log in to your account on your lender’s website. If you have questions about how to log in, please contact your lender directly.

I forgot when my loan is due, how can I find out when it is due?

Your loan is due on your next payday.  You can verify this date by logging into your account on your lender’s website.  If you have questions about how to log in, please contact your lender directly.

How do I contact Serve U Cash regarding a new loan application?

As a commitment to unparalleled customer service, Serve U Cash is continually striving to serve you better. If you have in comments, questions or concerns, please do not hesitate to contact us. You can call us toll-free at 1-855-230-1458 or use the contact form on our website.